Forum Discussion
Teams profile photos replaced by placeholder?
Hi all, starting this past Friday we noticed that the Teams user profile photos started disappearing resp. being replaced with the placeholder. I'm aware of the unification Microsoft was about...
Hmm, the only thing I can think of recently is that Teams began to honour the OWAMailboxPolicy with respect to profile pictures
https://docs.microsoft.com/en-us/MicrosoftTeams/exchange-teams-interact
I know you are not using EXO, but in the above article this suggests it can also be used in a hybrid scenario too. May be worth looking at the OWAMailboxPolicy as if this is set to false may explain why this is occurring
Best, Chris
https://docs.microsoft.com/en-us/MicrosoftTeams/exchange-teams-interact
I know you are not using EXO, but in the above article this suggests it can also be used in a hybrid scenario too. May be worth looking at the OWAMailboxPolicy as if this is set to false may explain why this is occurring
Best, Chris
I have a customer seeing something similar, not affecting all users.
AAD Connect is in place and has previously synced photos, which were showing in Azure AD Portal, SPO, Teams, etc. all as expected.
Reported by some users today (my own account included):
photo missing in Teams, SPO, etc.
Placeholder is showing in Azure AD portal (but the correct photo for the user is found when using Get-AzureADUserThumbnailPhoto).
I've got a ticket open, and they are saying it might be related to a service incident - so watch this space.
AAD Connect is in place and has previously synced photos, which were showing in Azure AD Portal, SPO, Teams, etc. all as expected.
Reported by some users today (my own account included):
photo missing in Teams, SPO, etc.
Placeholder is showing in Azure AD portal (but the correct photo for the user is found when using Get-AzureADUserThumbnailPhoto).
I've got a ticket open, and they are saying it might be related to a service incident - so watch this space.
Rob Ellis, thanks rob. That info is helpful. Please do post an update here letting us know if it's related to a service incident. Much appreciated.
Rob Ellis Thanks for info. We've been experiencing a similar behavior in my org. (only in Teams though). Fortunately all we had to do was a manual sign out / sign in to the Teams app to make the photo appear.
