Forum Discussion
Teams profile photos replaced by placeholder?
https://docs.microsoft.com/en-us/MicrosoftTeams/exchange-teams-interact
I know you are not using EXO, but in the above article this suggests it can also be used in a hybrid scenario too. May be worth looking at the OWAMailboxPolicy as if this is set to false may explain why this is occurring
Best, Chris
ChrisHoardMVP, thanks Chris, you're always providing valuable information. I had a look at the article and verified with PowerShell that the policy is not blocking users ability to change their profile pictures in outlook on the web and I can change it with a pure online user (@onmicrosoft.com). Unfortunately, our users from our domain that is synched to AAD can't even get there as OWA access is also served from our on premises Exchange infrastructure. When a domain account attempts to start the outlook app (licence assigned) it will get redirected to our on-premises OWA. Man, that's a bummer.
- I have a customer seeing something similar, not affecting all users.
AAD Connect is in place and has previously synced photos, which were showing in Azure AD Portal, SPO, Teams, etc. all as expected.
Reported by some users today (my own account included):
photo missing in Teams, SPO, etc.
Placeholder is showing in Azure AD portal (but the correct photo for the user is found when using Get-AzureADUserThumbnailPhoto).
I've got a ticket open, and they are saying it might be related to a service incident - so watch this space.Rob Ellis Thanks for info. We've been experiencing a similar behavior in my org. (only in Teams though). Fortunately all we had to do was a manual sign out / sign in to the Teams app to make the photo appear.
- Microsoft have confirmed this is related to a service incident, and they are investigating internally.
Rob Ellis, thanks rob. That info is helpful. Please do post an update here letting us know if it's related to a service incident. Much appreciated.
