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Patrick B's avatar
Patrick B
Brass Contributor
Nov 13, 2019

Teams presence information missing in outlook

Hi,

I have multiple clients where Teams presence is missing completly in Outlook (Office 365 ProPlus).

 

On some clients it is running without problems but on others clients it is not working.

 

Teams-Upgrade-Mode is TeamsOnly.

 

The Option "Use Teams as a chat app in office" is enabled. Also the registry-key HKCU\Software\IM Providers:Teams ant thes ubkey Teams is existing.

 

I have no idea why it is not working on some clients or what I should do further.

 

Kind regards

Patrick

 

 

microsoft teams
  • Deleted's avatar
    Deleted
    Feb 13, 2020

    Same issue here. No online presence in Outlook or 365. Teams settings make no differerence. Some users see the presence, others see a note "available for the next 8 hours" in contact card all day, no matter what time of day with no presence.

  • VasilMichev's avatar
    VasilMichev
    MVP
    Nov 13, 2019

    Do they happen to have multiple account added in Outlook? And what exactly are they seeing there?

    • Patrick B's avatar
      Patrick B
      Brass Contributor
      Nov 22, 2019

      VasilMichev 

      No, just one account. 

       

      Presence information are not available in Outlook (also not the option "display online status next to name"). Is there any kind of troubleshooting avaiable for this? Disabling and re-enabling the option is not enough 😉

       

      Thanks.

      • Marty_James's avatar
        Marty_James
        Copper Contributor
        Jan 08, 2020

        Patrick B 

        We are also having the same issue. Some users are fine, others are not.

        My machine is one affected, and have found that if I install Skye For Business and load it, the presence icon appears in Outlook, and then when I log into S4B the icon is then activated (i.e shows presence). As soon as I exit S4B the presence indicator disappears.

         

        I'm running Office 365 version 1911 (Build 12228.20364) (x64) and Microsoft Teams Version 1.2.00.34161 (64-bit).

        We are also in Teams Only mode.

         

        It does seem to be a known issue (having to have S4B) but as mentioned we have users who don't have S4B and their Outlook is working fine.... https://docs.microsoft.com/en-us/microsoftteams/presence-admins

         

        Marty

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