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jdr2019's avatar
jdr2019
Copper Contributor
Oct 10, 2019

Teams Powerpoint Preview Problem on macOS Catalina

Hi,

 

I upgraded to macOS Catalina and am having problems previewing Powerpoint content inside of Teams. When I clock to view content it starts the initial load (spinning circle) then flashes the content for just a second then the screen preview screen pane goes black. I am able to click "EDIT" and the edit function inside of Teams correctly renders the content and I am able to edit inside of Teams.  I tried the preview w/Excel as well and it works fine, problem seems to be constrained to Powerpoint only. 

 

Anyone else having the problem?  Any solution in site? 

 

Running: 

catalina
macOS
UX
  • sonyp's avatar
    sonyp
    Brass Contributor
    Oct 10, 2019

    jdr2019 

    I'm having a similar issue with Word files and PDFs that contain pictures. Just goes to a Black screen. Deleted all files that relate to the Teams app (Preferences, Caches, Application Support, etc..). The issue went away for a while but returned. 

     

    Currently running MacOS Catalina and Teams version 1.2.00.22561.

  • kwelander's avatar
    kwelander
    Copper Contributor
    Oct 14, 2019

    jdr2019 

     

    Same problem ... file preview except for Excell files gives a black preview screen. Have tried to remove the app and all related files ... and re-installed. Worked for a short while. Then black again. Uses the last versions of Catalina and Teams. 

  • RuudAmsta's avatar
    RuudAmsta
    Copper Contributor
    Oct 15, 2019

    jdr2019 Exactly the same problem here: at file preview of Word, Powerpoint and PDF files the screen goes black. In edit mode (which doesn't work for PDF's obviously) the file is visible again. Tonight I installed the last Catalina patches, the problem still exists.

  • uint64's avatar
    uint64
    Copper Contributor
    Oct 16, 2019

    jdr2019 Same problem, after 10.15 update. Black screen on both preview and edit modes. Extremely frustrating.

  • sonyp's avatar
    sonyp
    Brass Contributor
    Oct 16, 2019

    jdr2019 Teams automatically updated this morning for me. Opening Teams included a new Privacy statement dialogue box to "Enable optional connected experiences". This seems to have fixed the issue as I'm able preview Word and pdf files again. Sorry, I don't have any powerpoint files in Teams. This option can also be enabled in the Privacy settings in the Preferences of any Office app.

    • RuudAmsta's avatar
      RuudAmsta
      Copper Contributor
      Oct 17, 2019

      sonyp When will this version be available in the Netherlands? My version is still 1.2.00.22561, no updates available

      • sonyp's avatar
        sonyp
        Brass Contributor
        Oct 17, 2019

        RuudAmsta Sorry, I don't have answer to that. The update was automatic. I only noticed it because of the Privacy Statement that appeared when I launched the app.

      • Rafael_Bernardinelli's avatar
        Rafael_Bernardinelli
        Copper Contributor
        Oct 18, 2019

        that one is not the latest... JeffChristie 

        however, the latest is not available to everyone already... 

         

        based on previous posts this is the latest  Teams is now version 1.2.00.28528

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