Forum Discussion
Teams Phones not showing correct names
Hi Everyone -- We implemented Teams Phones throughout our org. Unfortunately, when calling out, some users phone numbers are showing on the receiving caller id with a different name. I understand...
Hi,
Depends on multiple factor on the CNAM for the users. You can check with the Caller Id section in the Teams Admin center. Now when you are using Teams Phone are you using Calling Plans vs Direct Routing vs Operator Connect?
This is also depends on both the carrier. One carrier from where you are making the call and Second carrier to which the calls are made.
With Regards,
Satish Upadhyaya
Depends on multiple factor on the CNAM for the users. You can check with the Caller Id section in the Teams Admin center. Now when you are using Teams Phone are you using Calling Plans vs Direct Routing vs Operator Connect?
This is also depends on both the carrier. One carrier from where you are making the call and Second carrier to which the calls are made.
With Regards,
Satish Upadhyaya