Forum Discussion

skinners12580's avatar
skinners12580
Copper Contributor
Dec 27, 2022

Teams Phone Tree Not Working

So, I have been on Teams for about 2 1/2 years now, and I have recently been having intermittent issues with Teams not accepting the callers inputs. I have an AA setup with 4 menu (phone tree) option...
microsoft teams
Jeffrey Bryner's avatar
Jeffrey Bryner
Copper Contributor
Mar 23, 2023

We are having this issue with a Teams Voice client that  we are currently in testing phase with.
The auto attendant is supposed to support pressing the "*" (asterisk or star key), but when it is pressed the response "Sorry I could not find this option" plays.

Jeffrey Bryner's avatar
Jeffrey Bryner
Copper Contributor
Mar 23, 2023

Replying to my own reply. :xd:

 

It appears that the "*" key is now programmable in the menu options of Auto Attendant.

But programming it is interesting; so to repeat the message, you have to have the * Dial key redirect back to the Auto Attendant. The interesting part is that we usually split the audio messages; an audio file for the greeting, and a seperate audio file for the menu options. So, everything gets repeated. 

This is a bit kludgy. We'll have to go back and reprogram some of our older clients' Auto Attendants which have the "press the * key to repeat the menu options" :sad: