Forum Discussion
Teams phone system stats
Hello I have been looking to replace our aging onsite pbx system and while looking at various options i have been testing the Teams phone system functionality, (we already use Teams as our collab...
Hi Matthew99
There is a new Call Quality Dashboard (CQD) called Auto Attendant & Call Queue Historical Report
available since a few weeks.
https://docs.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports
You need to install it with Power BI Desktop and then publish it to Power BI web version.
This template provides the following three reports:
- Auto Attendant – showing analytics for calls coming into your Auto Attendants.
- Call Queue – showing analytics for calls coming into your Call Queues.
- Agent Timeline – showing a timeline view of agents being active in Call Queue calls.
To learn more, read https://docs.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports.
You can test this report. This one could fit your requirements.
Warm regards.
Lars