Forum Discussion
Teams phone system stats
Hello I have been looking to replace our aging onsite pbx system and while looking at various options i have been testing the Teams phone system functionality, (we already use Teams as our collab...
Did you look at the reporting module in Teams? https://admin.teams.microsoft.com/analytics/reports
ThanksErwin Bierens , yes i did look here but i can't see any useful data, for example i have set up a test with an auto attendant and 2 call queues. depending on what is pressed ie 1 for support or 2 for accounts this then routes to the correct queue, this all works fine but from the reports and analytics all i see is the call to the auto attendant so all of the calls and therefore not the individual calls for support or Accounts.
know of a way i can get the call queue stats?
- There are not CQ stats available at this moment
Please vote on uservoice for this feature:
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38696134-show-call-history-for-calling-queues-including-wh
