Forum Discussion
Teams Phone System- Direct Routing of Main Number
Hi, Teams Direct Routing Integration Question. I am trying to figure out how to make Teams call a dialed number vs. an end user that matches to said dialed number in AD. We have multiple AD accou...
Hi,
If a phone number is assigned to a Teams user, it will be a Teams call and not a PSTN call, that is by design. Since Teams know that the DID is internal number it will not route the call to your SBC.
If a phone number is assigned to a Teams user, it will be a Teams call and not a PSTN call, that is by design. Since Teams know that the DID is internal number it will not route the call to your SBC.
Hi, Thanks for the reply. So the number is not assigned to the end user in Teams, it is listed on their AD account as a default if they do not populate their DID. Essentially it's a place holder number on their AD account. I guess it doesn't matter either way? If a number is listed in the AD account, Teams will find it and route to it no matter what? Odd design choice.