Forum Discussion
Teams Phone System- Direct Routing of Main Number
Hi, Teams Direct Routing Integration Question. I am trying to figure out how to make Teams call a dialed number vs. an end user that matches to said dialed number in AD. We have multiple AD accou...
Hi,
If a phone number is assigned to a Teams user, it will be a Teams call and not a PSTN call, that is by design. Since Teams know that the DID is internal number it will not route the call to your SBC.
If a phone number is assigned to a Teams user, it will be a Teams call and not a PSTN call, that is by design. Since Teams know that the DID is internal number it will not route the call to your SBC.
- Hi, Thanks for the reply. So the number is not assigned to the end user in Teams, it is listed on their AD account as a default if they do not populate their DID. Essentially it's a place holder number on their AD account. I guess it doesn't matter either way? If a number is listed in the AD account, Teams will find it and route to it no matter what? Odd design choice.
