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dennyhanrahan's avatar
dennyhanrahan
Copper Contributor
Jun 15, 2022

Teams Phone Numbers Mysteriously Unassigned

Over the last  2 weeks or so, we've noticed a handful of our Teams phone numbers which were assigned to users, become Unassigned.  We have no automation in place - everything move, add or change we p...
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Phillip_Crocker's avatar
Phillip_Crocker
Copper Contributor
Apr 20, 2023

hellohello I forgot to respond to this. We found our solution. We've got two OC operators. The second one was wiping the numbers as it thought it owned the user accounts the numbers were missing for and wiped them out. Might be worth checking if you've got a similar setup.

There doesn't seem to be anything logged anywhere for any of it though which is a big hole in my opinion.

uzman7's avatar
uzman7
Copper Contributor
Jul 29, 2025

Hi mate, we are having similar issue with two OC operators one from USA and new one from UK. The UK numbers keep getting unassigned. Did you manage to find a solution for this?

  • Phillip_Crocker's avatar
    Phillip_Crocker
    Copper Contributor
    Jul 30, 2025

    It was because two different operators were connecting. The 2nd one overwrote the first so unassigned numbers they didn't 'own'. We fixed by not using two operators. The fix would be the 2nd operator only updates accounts/numbers they have authority for.

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