Forum Discussion
Teams Phone Numbers Mysteriously Unassigned
Over the last 2 weeks or so, we've noticed a handful of our Teams phone numbers which were assigned to users, become Unassigned. We have no automation in place - everything move, add or change we p...
Hi Ahmed,
I am not an expert however we have the below under "Voice Routes"
Priority: 1
Voice Route: XXXXXX (provided by vendor)
PSTN usage XXXXXX (same as voice route, provided by vendor)
SBc Enrolled xxxx.xxxxx.com (provided by vendor)
No errors anywhere we can see as the SBC is hosted by our vendor. We logged a ticket with said vendor and no other customers are having this issue and our environment is online and no error reporting from their end.
The vendor also has our numbers (100 number ranges) and they have confirmed the numbers are all still active.
This is happening to Windows 10 and 11 laptops as well as Audio Codes 430HD phones. (Issue is Teams number not being assigned to the employee so end user devices are not the cause)
This has all been working fine since our migration from Skype for Business in October until this week. No changes were made over the last week from the vendors side or our side. Looks like a Teams issue as this is affecting multiple users (now 100 +) within our Teams environment and have confirmed no changes or errors. Some users are still working fine with their numbers assigned, very random issue. Is there a Teams log file we can export?
I am not an expert however we have the below under "Voice Routes"
Priority: 1
Voice Route: XXXXXX (provided by vendor)
PSTN usage XXXXXX (same as voice route, provided by vendor)
SBc Enrolled xxxx.xxxxx.com (provided by vendor)
No errors anywhere we can see as the SBC is hosted by our vendor. We logged a ticket with said vendor and no other customers are having this issue and our environment is online and no error reporting from their end.
The vendor also has our numbers (100 number ranges) and they have confirmed the numbers are all still active.
This is happening to Windows 10 and 11 laptops as well as Audio Codes 430HD phones. (Issue is Teams number not being assigned to the employee so end user devices are not the cause)
This has all been working fine since our migration from Skype for Business in October until this week. No changes were made over the last week from the vendors side or our side. Looks like a Teams issue as this is affecting multiple users (now 100 +) within our Teams environment and have confirmed no changes or errors. Some users are still working fine with their numbers assigned, very random issue. Is there a Teams log file we can export?
Hi HaydenSlee and Ahmed,
I just got back from long service leave, and the people who covered for me tell me this is still happening. In another twist, I've also started getting random users with Enterprise Voice changed to false.
I haven't seen the issue with a phone number disappearing 15 minutes after assignment though. That one is new to me, sorry.
I just got back from long service leave, and the people who covered for me tell me this is still happening. In another twist, I've also started getting random users with Enterprise Voice changed to false.
I haven't seen the issue with a phone number disappearing 15 minutes after assignment though. That one is new to me, sorry.
I have an even stranger tale to tellhttps://mybankinginformation.com/car-lease-vs-buy/ My US phone numbers all vanished. examined the logs Not found. I have an open case, but DID are all quickly booked.
I have even a more bizarre story all of my us numbers disappeared. Checked the logs. No record. I have an open case, but all DID are fast busy
