Forum Discussion
Teams Phone Numbers Mysteriously Unassigned
dennyhanrahan Same problem. I thought I was going mad. Started 4-6 weeks ago now.
Long term users complaining their dial pads have disappeared. When I check Teams, the number has been unassigned.
- That's very interesting...and unsettling! Did this happen with using Operator Connect? If so, who is your Operator Connect vendor? or did it happen with numbers provided directly by Microsoft? Thanks a bunch for replying!
dennyhanrahan I'm not familiar with Operator Connect, but a quick Google shows these providers offer Session Border Controllers as a Service (SBCaaS) so our setup is similar.
We are using Session Border Controllers and Direct Routing. Our carrier is Optus.
We have reserved number ranges for each of our offices, and these number ranges are hosted by Optus. We pay Optus for our call charges (not Microsoft).
We are facing the same issue. We do run Operator Connect but have been able to check and see there have been no changes through iPilot. It's very frustrating that there aren't activity logs to go back to on the MS side. We thought we've been going crazy since we asked MS and they said there is no way that should be happening.
- I'm using Direct Routing via on-premise Session Border Controllers, so no-one else should be touching my numbers
