Forum Discussion
Teams Performance
Thanks robinwilson16
My Surface lasts about 15 minutes on a Teams call before it heads south. This has only happened since early Dec 2020 even though I have had this surface since Nov 2019.
Also, we're in mid-summer now so it might explain the Surface overheating. I don't run the aircon in my office much but might give it try.
I found this: https://surfacetip.com/disable-turbo-boost-on-surface/ . I recall using this with my Surface Pro 3 and 4 when they overheated. Microsoft replaced these till I ended up with the current Surface Pro 5 which I expected that the heating issue was resolved. Do you recommend this approach in the link?
Brad Adler, I think it could help your device to be less annoying but if it becomes bad enough then it might be worth showing Microsoft how bad it is. They connected remotely to my machine and when they saw how bad it was they agreed it should be replaced.
I think the choice is either to have the device partially throttled all of the time consistently or to have no throttling for a little while then severe throttling that renders your device unusable. So you can either have predictably disappointing performance or ok performance and then sudden drops whilst the device limits performance to avoid overheating.
A useful tool to try is ThrottleStop which you can initially just use to monitor why your device is throttling where the one that causes the debilitating throttling is BD PROCHOT which basically means the case is dangerously hot. Pointing a fan at the device would stop the external casing from reaching such a high temperature and should reduce throttling somewhat.
The issues seem worst with the high end Core i7 Surface Pro 7 models as these CPUs run the hottest. My replaced Surface is mostly running around the 1.2GHz at present and Teams is barely usable if trying to navigate to a folder during a meeting. The last one went as low as 0.4GHz or even read 0GHz the odd time. The issue seems to become worse as the devices get older (not sure if this is thermal paste drying up or vents getting clogged inside with dust but whatever, this runs nothing like a 10th gen Core i7).