Forum Discussion
Teams Performance
Thanks 24Plimlico.
What is really strange is that my Surface worked fine till early Dec 2020 (the unit I have is 12 months old). Based on this I find it hard to believe it is a hardware problem and rather a software issue introduced during an update.
I have noticed that the Teams call works as expected for approximately 15 minutes before the performance issue brings the Surface to its knees.
My current workaround is to use a Lenovo Yoga only for Teams calls (works fine, same as your Mac Mini) whilst using the Surface for everything else. Not a great solution trying to juggle a call across 2 devices.
Question: Would reinstalling the latest Win10 image onto the Surface fix this problem? Trying to avoid this option due to the time involved and on the basis that it won't fix the issue.
Brad
Brad Adler This does seem to be a combination of Surface Pro overheating and throttling severely at high loads and Teams being a resource hog using Electron.
With my last Surface Pro 7 device, just 5 mins on a video call caused the device to drop to 0.4Ghz whilst it cooled down making it basically unusable and I was able to demo this to Microsoft Support where even typing a message in Notepad wasn't possible. It would then cycle between 0.4Ghz and mild to medium throttling every few mins.
The replacement device is not quite as bad (yet) but throttling still occurs daily making it slow and frustrating to use, especially when on a Teams call. This is not great when it costs so much. Outlook is another resource hog so doesn't help that I must use both applications all day (like most other people at the moment probably!).