Forum Discussion

Iron Contributor

Sep 23, 2024

Teams Panels - check-in issues

Hey, anyone experience issues with Teams Panels check-in feature? We have seen that the "Check-In" button on the panel is there but suddenly is dissapears. When that happens the rooms is not releas...

"Teams Panel"

microsoft teams

AlexanderT

Copper Contributor

Feb 12, 2025

We are still having this problem and our panels are currently on latest version 1449/1.0.97.2024122401.

We are sending Teams meeting invitations to meeting room accounts with pro licenses, and we are using Teams panels from Crestron.

Some how all meetings are automatically check-in where the release function is not working and there is no Check-in button/ function at all.

We checked:

The room is not listed as the organiser (but as resource(room)-accepted)
Room was invited before meeting started
It's a Teams meeting with online Teams link
Firmware is updated
Configuration profile has " release room if no one checks in " - ON

Is there already a solution or workaround to this issue?

marcel_im

MCT

Feb 12, 2025

I hope that MSFT will fix this bug soon. We get daily complaints from our users on this unexplainable behaviour.

Did you check that the location ALSO contains the default 'Microsoft Teams' location, in addition to the room resource? (which effectively makes it a hybrid meeting, as seen from the end-user perspective)

For us, this additional item made the no-show functionality more reproduceable.