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Markus_Johansson's avatar
Markus_Johansson
Iron Contributor
Sep 23, 2024

Teams Panels - check-in issues

Hey, anyone experience issues with Teams Panels check-in feature?  We have seen that the "Check-In" button on the panel is there but suddenly is dissapears. When that happens the rooms is not releas...
"Teams Panel"
microsoft teams
maxroque's avatar
maxroque
Copper Contributor
Sep 26, 2024

Markus_Johansson, We are experiencing the same issue in our Teams Rooms with the Logitech panels. We first noticed the problem this week (September 23, 2024), although everything was functioning properly before. We would appreciate any solutions or additional guidance from Microsoft on this matter.

  • maxroque's avatar
    maxroque
    Copper Contributor
    Oct 01, 2024
    There is nothing outlined in this article that specifies that the meeting must be a Teams Meeting: https://learn.microsoft.com/en-us/microsoftteams/devices/check-in-and-auto-release

    This seems to be a bug that was recently introduced.
    • Markus_Johansson's avatar
      Markus_Johansson
      Iron Contributor
      Oct 02, 2024
      ms say officially it should work even without teams link so guess it might be a bug at the moment. But hard to know for customer if it's by design or a bug if there is lack of good documentations out there 😞
      • maxroque's avatar
        maxroque
        Copper Contributor
        Oct 04, 2024

        Markus_Johansson can you confirm what model panels you are using, firmware version, Teams App version? Here is what we are running for reference. We opened a ticket with Microsoft.

        Teams app version: 1449/1.0.97.2024081207

        Firmware/OS version: Logi CollabOS 1.13.124

        Panel Model: Logitech Tap Scheduler (https://prosupport.logi.com/hc/en-us/articles/4405817725847-Getting-Started-Tap-Scheduler)

         

  • maxroque's avatar
    maxroque
    Copper Contributor
    Oct 01, 2024

    Markus_Johansson, thank you. I agree. When we originally purchased the Teams Room licenses and Logitech Panels, a Teams meeting was not a requirement. For about a year, users were able to use the check-in feature without needing to schedule a Teams meeting. Requiring a Teams meeting is unnecessary, especially since users are meeting in person in a physical room. Very annoying...

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