Forum Discussion
Teams OOF put to voicemail
Hi,
You have to configure your Teams settings to forward unanswered calls to Voicemail and then you can have a separate greeting when you have an Outlook auto reply active.
https://www.lync.se/2019/10/configure-your-cloud-voicemail-in-teams/
You can't have calls forwarded direct to voicemail automatic when you have an OOF active, it will first ring x seconds and then calls will be connected to voicemail.
patrickSw Users should not see notifications about missed calls to Call Queues. Is it in the activity feed you see them?
Hi Linus,
The call sharing and group call pickup features of Microsoft Teams let users share their incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable, but in the settings of notification by a user I see you can set audio&video notification, just audio or banner but I can't find a possibility to select "nothing".
So yes, these people are receiving missed calls from the person who has put them in his call sharing group in their activity feed as a missed call but their is no indication that this call initially was coming from an other colleague who shared his calls, and this is confusing whether or not to call back.
regards,
Patrick
- Hi Linus,
I double checked and the missed calls are mentioned in "all users" activity feed but also in their call history as missed calls. So in the user's A activity feed and call history, who installed a call sharing group with user A and B, so also B and C are seeing in their activity feed and call history the missed calls from A, but only with the external caller's CLI so they don't know if the call was a personal one or from A.
regards,
PatrickpatrickSw Aha, the Group pickup calls, yes those are shown. There is an uservoice request to show these calls different in the call history, currently in backlog:
- Great.
Many thanks for your quick and accurate feedback!
Much appreciated.
regards,
Patrick