Forum Discussion

patrickSw's avatar
patrickSw
Copper Contributor
Jul 24, 2020
Solved

Teams OOF put to voicemail

HI, Is it already possible when I'm OOF that my Teams phone systems is automatically set to route the incoming calls to my voicemail? If not is there a workaround?
microsoft teams
  • LinusCansby's avatar
    LinusCansby
    Jul 24, 2020

    Hi,

     

    You have to configure your Teams settings to forward unanswered calls to Voicemail and then you can have a separate greeting when you have an Outlook auto reply active. 

    https://www.lync.se/2019/10/configure-your-cloud-voicemail-in-teams/

     

    You can't have calls forwarded direct to voicemail automatic when you have an OOF active, it will first ring x seconds and then calls will be connected to voicemail.

patrickSw's avatar
patrickSw
Copper Contributor
Jul 24, 2020
Hi Linus,
Something else.
When a user is a member of a call group, he receives notifications of missed calls but doesn't know if their or his personal missed calls or the one the call group whrre he is a member.
Can he deactivate this missed calls notifications of the call group where he is a member of?
LinusCansby's avatar
LinusCansby
MVP
Jul 25, 2020

patrickSw Users should not see notifications about missed calls to Call Queues. Is it in the activity feed you see them?

  • patrickSw's avatar
    patrickSw
    Copper Contributor
    Jul 26, 2020

    LinusCansby 

    Hi Linus,

    The call sharing and group call pickup features of Microsoft Teams let users share their incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable, but in the settings of notification by a user I see you can set audio&video notification, just audio or banner but I can't find a possibility to select "nothing".

    So yes, these people are receiving missed calls from the person who has put them in his call sharing group in their activity feed as a missed call but their is no indication that this call initially was coming from an other colleague who shared his calls, and this is confusing whether or not to call back.

     

    regards,

    Patrick

    • patrickSw's avatar
      patrickSw
      Copper Contributor
      Jul 27, 2020
      Hi Linus,
      I double checked and the missed calls are mentioned in "all users" activity feed but also in their call history as missed calls. So in the user's A activity feed and call history, who installed a call sharing group with user A and B, so also B and C are seeing in their activity feed and call history the missed calls from A, but only with the external caller's CLI so they don't know if the call was a personal one or from A.
      regards,
      Patrick

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