Forum Discussion
Teams not showing as muted
I had the same problem and when I checked under Settings -> Devices, I've noticed that the Audio device was now set up on custom setup, I changed back everything to the Jabra and now it works, when I raise the mic, it shows it's muted in Teams.
I worked with Jabra to resolution on this issue. It turned out to be the Link 370 USB dongle that came with the Jabra 75 UC headset. Jabra support sent me a Link 380 USB dongle to use with the same headset, and I have gone about a month now with having the mute status in MS Teams match the mute status of the headset 100% of the time.
- MacOS Ventura
- Link 380 with firmware version 1.16.0 (instead of the Link 370)
- Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)"
- Jabra Direct version 6.5.31801
- Microsoft Teams Version 1.5.00.33356
One thing to note. I had another issue where in about 20% of the meetings I joined I could hear all of the participants in the meeting but none of them could hear me. If I went to Device Settings in Teams and changed the speaker from the Link 380 to the MacBook Pro speakers I could immediately hear the participants in the meeting. Instantly switch back to Link 380 and I could hear them in the headset.
The solution to that problem was to enable the "PC audio" setting for the Link 380 in Jabra Direct. With that setting enabled I have had flawless MS Teams meetings for about 3 weeks now. I am in MS Teams meetings pretty well all day every day for work.
