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jsutp88's avatar
jsutp88
Copper Contributor
Sep 01, 2020

Teams not showing as muted

I have several users that are using the Jabra Evolve 75 headset with Teams. If they try to mute themselves using the headset, like the button or putting the mic boom in the up position, Teams does no...
microsoft teams
Vesa Nopanen's avatar
Vesa Nopanen
MVP
Sep 08, 2020

jmiller_siemens After testing a bit more myself I have to agree. Even Evolve2 85 doesn't show Teams muted when I raise the mic arm up and the headset states "muted". 

I have also multiple devices in use so I have found out that it is not that easy sometimes to get everything work properly. 

 

Seems like that this sync is quite delicate instead of robust. It is not a big deal for me but other attendees may wonder why I am not muted (when I am). I tend to mute people in meetings if I see their mic open - unless they are speaking of course. Now I have to consider that they might be on mute but it is just not showing up in Teams. 

DGhost's avatar
DGhost
Copper Contributor
Sep 28, 2020

I had the same problem and when I checked under Settings -> Devices, I've noticed that the Audio device was now set up on custom setup, I changed back everything to the Jabra and now it works, when I raise the mic, it shows it's muted in Teams.

 

  • Qanteon's avatar
    Qanteon
    Copper Contributor
    Mar 03, 2023
    Was the same issue on my end. Thanks for your comment.
    • harmonjeff's avatar
      harmonjeff
      Copper Contributor
      Mar 03, 2023

      I worked with Jabra to resolution on this issue. It turned out to be the Link 370 USB dongle that came with the Jabra 75 UC headset. Jabra support sent me a Link 380 USB dongle to use with the same headset, and I have gone about a month now with having the mute status in MS Teams match the mute status of the headset 100% of the time.

       

      • MacOS Ventura
      • Link 380 with firmware version 1.16.0 (instead of the Link 370)
      • Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)"
      • Jabra Direct version 6.5.31801
      • Microsoft Teams Version 1.5.00.33356

      One thing to note. I had another issue where in about 20% of the meetings I joined I could hear all of the participants in the meeting but none of them could hear me. If I went to Device Settings in Teams and changed the speaker from the Link 380 to the MacBook Pro speakers I could immediately hear the participants in the meeting.  Instantly switch back to Link 380 and I could hear them in the headset.

       

      The solution to that problem was to enable the "PC audio" setting for the Link 380 in Jabra Direct.  With that setting enabled I have had flawless MS Teams meetings for about 3 weeks now.  I am in MS Teams meetings pretty well all day every day for work.

       

  • LalithaPutra's avatar
    LalithaPutra
    Copper Contributor
    Aug 11, 2021

    Thank you! this worked for me.

  • jmiller_siemens's avatar
    jmiller_siemens
    Copper Contributor
    Sep 28, 2020

    DGhost, your message inspired me to go back and double-check my settings. Mine were set to the Jabra device, as you showed, but nothing worked properly - no mute, call indicator, etc. Ironically, I changed the device settings to the opposite of yours and selected Custom -- now everything works fine again. Go figure.

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