Forum Discussion
Teams not showing as muted
jsutp88 , I'm having the same problem with my Jabra Evolve 75. It just started happening a couple of days ago. Prior to that the headset worked perfectly with Teams -- mute button, busy light, etc. were fully sync'd. Now none of my Jabra devices sync with Teams. I also have a 510 desktop speaker, which worked perfectly before. The only thing that still works is Skype for Business (which we still have because we are in transition at the moment). I've had the Evolve 75 for months and has always worked. Have done all the things you have done. I even went so far as to uninstalling and reinstalling Teams and Jabra Direct. The only thing that has changed for me is that I changed desks recently, so my hardware got shuffled around. While I tried to make sure that all of the cables got plugged back into their original USB ports there were at least two, one which goes to USB hub where the Jabra Link 370 is plugged into, that got swapped. This caused both the 510 speaker and the Link 370 to get seen as new devices again. Since that time, they are no longer sync'd with Teams.
jmiller_siemens After testing a bit more myself I have to agree. Even Evolve2 85 doesn't show Teams muted when I raise the mic arm up and the headset states "muted".
I have also multiple devices in use so I have found out that it is not that easy sometimes to get everything work properly.
Seems like that this sync is quite delicate instead of robust. It is not a big deal for me but other attendees may wonder why I am not muted (when I am). I tend to mute people in meetings if I see their mic open - unless they are speaking of course. Now I have to consider that they might be on mute but it is just not showing up in Teams.
I had the same problem and when I checked under Settings -> Devices, I've noticed that the Audio device was now set up on custom setup, I changed back everything to the Jabra and now it works, when I raise the mic, it shows it's muted in Teams.
- Was the same issue on my end. Thanks for your comment.
I worked with Jabra to resolution on this issue. It turned out to be the Link 370 USB dongle that came with the Jabra 75 UC headset. Jabra support sent me a Link 380 USB dongle to use with the same headset, and I have gone about a month now with having the mute status in MS Teams match the mute status of the headset 100% of the time.
- MacOS Ventura
- Link 380 with firmware version 1.16.0 (instead of the Link 370)
- Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)"
- Jabra Direct version 6.5.31801
- Microsoft Teams Version 1.5.00.33356
One thing to note. I had another issue where in about 20% of the meetings I joined I could hear all of the participants in the meeting but none of them could hear me. If I went to Device Settings in Teams and changed the speaker from the Link 380 to the MacBook Pro speakers I could immediately hear the participants in the meeting. Instantly switch back to Link 380 and I could hear them in the headset.
The solution to that problem was to enable the "PC audio" setting for the Link 380 in Jabra Direct. With that setting enabled I have had flawless MS Teams meetings for about 3 weeks now. I am in MS Teams meetings pretty well all day every day for work.
Thank you! this worked for me.
DGhost, your message inspired me to go back and double-check my settings. Mine were set to the Jabra device, as you showed, but nothing worked properly - no mute, call indicator, etc. Ironically, I changed the device settings to the opposite of yours and selected Custom -- now everything works fine again. Go figure.
