Forum Discussion
dressito
Jul 26, 2021Copper Contributor
Teams not loading in Chrome or Edge
Hello! Since a week ago my Teams stopped loading in Chrome or Edge, it only works in Firefox. I have tried all the things I found in forums: 1. Chrome is up to date 2. Cookies are enabled 3. ...
- Jul 29, 2021
Surya_Pammi, I've kinda solved it!
Another thread commented on vlan and firewall settings, filtering etc, and even though I don't have this at home, I thought what my PC and my wife's laptop have in common that is similar, since the network config wasn't the problem: antivirus!
So I just turned it off, tried to logon and Teams loaded!
Turned it on again and kept working, and could load again, no problem (probably because cookies are already saved/cached).
I still don't know exactly what is the issue. I've reset my PC a few times but didn't solve it, and Teams kept loading in Firefox. It doesn't seems like an AV block (logs/events doesn't show anything).
But in incognito, without the cached cookies, I still cannot load the page with AV turned on. 🤔
BTW, AV is Bitdefender free
Thanks again for the the discussion, it helped a lot!
Surya_Pammi
Jul 26, 2021Iron Contributor
Hello dressito,
Could you please try checking if third party cookies are blocked in your Chrome browser?
Please check this in your browser...
1. Go to Settings and click on Privacy and security.
2. Then go to Cookies and other site data.
3. Enable Block third-party cookies in Incognito.
4. Under Sites that can always use cookies, add teams.microsoft.com
5. Clear cache in chrome, if required restart browser and try accessing Teams
Could you please try checking if third party cookies are blocked in your Chrome browser?
Please check this in your browser...
1. Go to Settings and click on Privacy and security.
2. Then go to Cookies and other site data.
3. Enable Block third-party cookies in Incognito.
4. Under Sites that can always use cookies, add teams.microsoft.com
5. Clear cache in chrome, if required restart browser and try accessing Teams
frakman1
Feb 11, 2022Copper Contributor
This fixed it for me. Previously, a reboot, restart of Chrome and even incognito mode did not resolve this issue.
I just added teams.microsoft.com under "Sites that can always use cookies" and checked "enable third party cookies"
I did not have to clear cache. It worked right away in a new tab.