Forum Discussion
Teams not loading in Chrome or Edge
Surya_Pammi, I've kinda solved it!
Another thread commented on vlan and firewall settings, filtering etc, and even though I don't have this at home, I thought what my PC and my wife's laptop have in common that is similar, since the network config wasn't the problem: antivirus!
So I just turned it off, tried to logon and Teams loaded!
Turned it on again and kept working, and could load again, no problem (probably because cookies are already saved/cached).
I still don't know exactly what is the issue. I've reset my PC a few times but didn't solve it, and Teams kept loading in Firefox. It doesn't seems like an AV block (logs/events doesn't show anything).
But in incognito, without the cached cookies, I still cannot load the page with AV turned on. 🤔
BTW, AV is Bitdefender free
Thanks again for the the discussion, it helped a lot!
Surya_Pammi, thanks for all the help so far!
I have Chrome 92.0.4515.107 and Edge 92.0.902.55 (the same as you).
My wife's laptop has the same versions, and it didn't work for her personal account either, like my personal account on the same laptop. As in my PC, outlook is opening fine.
I thought that maybe could something related to my network, so I've changed the connection to the mobile hotspot, but it didn't work.
Since you have the same Edge version, it is not a Chromium issue... My Edge has no extensions, and default settings, I don't think it is related.
It is honestly puzzling me...
As for your suggestion:
https://teams.microsoft.com/_#/oops?errorCode=appLoadOrchestrationPlan_authenticationService_skype-auth&errorMessage=App%20loading%20failed:%20app%20appLoadOrchestrationPlan_authenticationService_skype-auth:%20%7B%22data%22:null,%22status%22:411,%22statusText%22:%22%22,%22stepName%22:%22authenticationService_skype-auth%22%7D
This is probably connected to the fact that I'm not getting the auth cookies from .teams domain, even if cookies from teams.microsoft and .microsoft domains are ok.
Even with "Allow All Cookies" option is not working.
I don't think is a settings/permission issue, but I have no clue at this point
I googled the error part of the url, and now I'm finding other discussions with the same problem, but no solutions so far...
Yes, looks like issue is not nailed properly with a concrete solution. Just I would like to share the Cookie settings that I have on my Personal Chrome browser. Similar settings are seen on my Office laptop as well.
- Good to hear that you were able to resolve by disabling BitDefender.
Surya_Pammi a note - after hitting this problem with two different websites in both Edge and Chrome, I found this post and sure enough disabling BitDefender worked.
For weeks before, I had also been having trouble logging in to the Azure Portal (it would simply hang on the loading page, even in incognito mode). Having seen this post I tried disabling Bitdefender and sure enough I can log in again.
I thought it might be of interest as it clearly affects more than one Microsoft product.
They are hard to find, but there are examples of people having the same problem on stack overflow.
- That's a great finding 🙂
Please mark as a best response, as it might help people looking for the solutions.
Cheers !! Surya_Pammi, I've kinda solved it!
Another thread commented on vlan and firewall settings, filtering etc, and even though I don't have this at home, I thought what my PC and my wife's laptop have in common that is similar, since the network config wasn't the problem: antivirus!
So I just turned it off, tried to logon and Teams loaded!
Turned it on again and kept working, and could load again, no problem (probably because cookies are already saved/cached).
I still don't know exactly what is the issue. I've reset my PC a few times but didn't solve it, and Teams kept loading in Firefox. It doesn't seems like an AV block (logs/events doesn't show anything).
But in incognito, without the cached cookies, I still cannot load the page with AV turned on. 🤔
BTW, AV is Bitdefender free
Thanks again for the the discussion, it helped a lot!
