Forum Discussion
Teams not loading in Chrome or Edge
Surya_Pammi, I've kinda solved it!
Another thread commented on vlan and firewall settings, filtering etc, and even though I don't have this at home, I thought what my PC and my wife's laptop have in common that is similar, since the network config wasn't the problem: antivirus!
So I just turned it off, tried to logon and Teams loaded!
Turned it on again and kept working, and could load again, no problem (probably because cookies are already saved/cached).
I still don't know exactly what is the issue. I've reset my PC a few times but didn't solve it, and Teams kept loading in Firefox. It doesn't seems like an AV block (logs/events doesn't show anything).
But in incognito, without the cached cookies, I still cannot load the page with AV turned on. 🤔
BTW, AV is Bitdefender free
Thanks again for the the discussion, it helped a lot!
Hello dressito,
Good Day!
Looks like some issue with Browser on your remote desktop/office PC, as you are encountering same issue with your account. As you stated please try on new machine to isolate the issue.
Hope you will resolve this soon !!
Hi Surya_Pammi!
"Interesting" results. I've tried to login in a laptop, Chrome v.92, up to date, and got the same error.
When I tried in incognito, I've got the login loop and "allow 3rd party cookies" error page.
After allowing the domains recommend in the link, I have the same "run into an issue" error and Teams doesn't load. Tested only with my personal account.
It seem more and more as a chromium issue? Can someone with chrome/edge v.92 test to see if they have the same problem?
- Good to hear that you were able to resolve by disabling BitDefender.
Surya_Pammi a note - after hitting this problem with two different websites in both Edge and Chrome, I found this post and sure enough disabling BitDefender worked.
For weeks before, I had also been having trouble logging in to the Azure Portal (it would simply hang on the loading page, even in incognito mode). Having seen this post I tried disabling Bitdefender and sure enough I can log in again.
I thought it might be of interest as it clearly affects more than one Microsoft product.
They are hard to find, but there are examples of people having the same problem on stack overflow.
- That's a great finding 🙂
Please mark as a best response, as it might help people looking for the solutions.
Cheers !! Surya_Pammi, I've kinda solved it!
Another thread commented on vlan and firewall settings, filtering etc, and even though I don't have this at home, I thought what my PC and my wife's laptop have in common that is similar, since the network config wasn't the problem: antivirus!
So I just turned it off, tried to logon and Teams loaded!
Turned it on again and kept working, and could load again, no problem (probably because cookies are already saved/cached).
I still don't know exactly what is the issue. I've reset my PC a few times but didn't solve it, and Teams kept loading in Firefox. It doesn't seems like an AV block (logs/events doesn't show anything).
But in incognito, without the cached cookies, I still cannot load the page with AV turned on. 🤔
BTW, AV is Bitdefender free
Thanks again for the the discussion, it helped a lot!
Yes, looks like issue is not nailed properly with a concrete solution. Just I would like to share the Cookie settings that I have on my Personal Chrome browser. Similar settings are seen on my Office laptop as well.
Surya_Pammi, thanks for all the help so far!
I have Chrome 92.0.4515.107 and Edge 92.0.902.55 (the same as you).
My wife's laptop has the same versions, and it didn't work for her personal account either, like my personal account on the same laptop. As in my PC, outlook is opening fine.
I thought that maybe could something related to my network, so I've changed the connection to the mobile hotspot, but it didn't work.
Since you have the same Edge version, it is not a Chromium issue... My Edge has no extensions, and default settings, I don't think it is related.
It is honestly puzzling me...
As for your suggestion:
https://teams.microsoft.com/_#/oops?errorCode=appLoadOrchestrationPlan_authenticationService_skype-auth&errorMessage=App%20loading%20failed:%20app%20appLoadOrchestrationPlan_authenticationService_skype-auth:%20%7B%22data%22:null,%22status%22:411,%22statusText%22:%22%22,%22stepName%22:%22authenticationService_skype-auth%22%7D
This is probably connected to the fact that I'm not getting the auth cookies from .teams domain, even if cookies from teams.microsoft and .microsoft domains are ok.
Even with "Allow All Cookies" option is not working.
I don't think is a settings/permission issue, but I have no clue at this point
I googled the error part of the url, and now I'm finding other discussions with the same problem, but no solutions so far...
Hello dressito,
I gave a try with my office ID & Personal lab. Results are positive for me. Please have a look at details.
And will you be able to share the URL that is shown in browser after receiving error.
Office Laptop:
OS Version: Windows 10 (Joined to office Domain & azure joined device)
Chrome Version: 91.0.4472.124 (64 Bit)
Edge Version: 92.0.902.55 (64 Bit)
Personal Laptop:
OS Version: Windows 10
Chrome Version: 91.0.4472.124 (64-bit)
Edge Version: 92.0.902.55 (64 Bit)
