Forum Discussion
dressito
Jul 26, 2021Copper Contributor
Teams not loading in Chrome or Edge
Hello! Since a week ago my Teams stopped loading in Chrome or Edge, it only works in Firefox. I have tried all the things I found in forums: 1. Chrome is up to date 2. Cookies are enabled 3. ...
- Jul 29, 2021
Surya_Pammi, I've kinda solved it!
Another thread commented on vlan and firewall settings, filtering etc, and even though I don't have this at home, I thought what my PC and my wife's laptop have in common that is similar, since the network config wasn't the problem: antivirus!
So I just turned it off, tried to logon and Teams loaded!
Turned it on again and kept working, and could load again, no problem (probably because cookies are already saved/cached).
I still don't know exactly what is the issue. I've reset my PC a few times but didn't solve it, and Teams kept loading in Firefox. It doesn't seems like an AV block (logs/events doesn't show anything).
But in incognito, without the cached cookies, I still cannot load the page with AV turned on. 🤔
BTW, AV is Bitdefender free
Thanks again for the the discussion, it helped a lot!
dressito
Jul 26, 2021Copper Contributor
Hi Surya_Pammi,
I've already tried these custom behaviors:
And cleared all site data:
But I have the same error, always:
This is the POST error that I don't get in FF, just in Chrome... I just don't know if it is the cause ou because the cookies from .teams domain are not set.
Surya_Pammi
Jul 27, 2021Iron Contributor
Hi dressito,
Do you have Teams desktop client installed on the machine that you are facing this issue? Please confirm if you are encountering same issue with Teams desktop client. If so we can once try clearing Local Teams Cache under %appdata%.
Also FYI, please revalidate browser versions of chrome (should be >= version 72)
https://docs.microsoft.com/en-us/microsoftteams/get-clients#web-client
- dressitoJul 27, 2021Copper Contributor
Surya_Pammi, thanks for trying!
I uninstalled the Teams desktop client, but it the webapp was working when it was installed, before last week. But I cleaned the app cache folder, and didn't help.
I cannot login in the desktop client, but that is a work related restriction, so I cannot try to reproduce the issue.
My Chrome is v.92, Edge is up to date also.
- Surya_PammiJul 27, 2021Iron Contributor
dressito : I would like to narrow down the issue if it is specific to teams or your device that you are using. Hope you have tried logging into Teams web from another PC/laptop/mobile. If not, could you give a try.
- dressitoJul 27, 2021Copper Contributor
Surya_Pammi, I thought about this... I can access my work PC via remote desktop, and it works ok.
I'm logged/synced in Chrome there, so any changes I've made at home (e.g cookie site list) was updated there too, and nothing changed... kept opening at work, and kept not loading at home.
The main difference is that the version at home is the latest, v.92, while at work is v.80.
I've just tested uninstalling Edge v.92 and installing v.89, but still didn't load.
It seems like a Chromium issue, since it stopped working in both Chrome and Edge, and probably related to something in my PC.
With a personal account, the issue is the same... can open outlook, but teams doesn't load.
I will try to test on a third PC, with the latest Chrome, and see what happens.