Forum Discussion

Copper Contributor

Nov 14, 2019

Teams Mobile Calls Dropping When Mobile Call (Non Teams) Received

Hi, has anyone experienced this in a non PSTN environment. You can put do not disturb on the mobile but not very practical. Any help appreciated. Regards John

microsoft teams

John_S2145

Copper Contributor

Nov 14, 2019

LinusCansby Hi Linus, Many thanks for the response, in the main it is user on a Teams Call (Con Call as well) via 3g/4g network. Call comes in via standard call or mobile network and teams call drops.

No wifi used. happens on Android and IOS

LinusCansby

MVP

Nov 14, 2019

Hi,

Can you try to connect your phone to WiFi and start a Teams call, then try to do a PSTN call to the same phone. I've seen problems with 3G/4G data connection dropping when answering/making a mobile call.

John_S2145
Copper Contributor
Nov 18, 2019
Hi LinusCansby , Many thanks indeed I will check this out apologies for the delay in responding.

Thanks
John
- Jeremy Wunsch
  Copper Contributor
  Jul 09, 2020
  John_S2145Have you had any luck fixing this problem? I am having it happen on every conf call that I have from the Team App (android), where if a call comes to my cell phone, I get dropped from the Teams Conference.
  
  Even if it is a call I want to ignore, I am still dropped from Teams and I have to rejoin the meeting. Yes, this happens even if I have do not disturb turned on.