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John_S2145's avatar
John_S2145
Copper Contributor
Nov 14, 2019

Teams Mobile Calls Dropping When Mobile Call (Non Teams) Received

Hi, has anyone experienced this in a non PSTN environment. You can put do not disturb on the mobile but not very practical. Any help appreciated. Regards John  
microsoft teams
LinusCansby's avatar
LinusCansby
MVP
Nov 14, 2019

Hi,

 

Do you experience the same if you are connected to wifi and mobile data network? iOS or Android? Have you experienced this on other phones, maybe some co-worker that you can test with? 

 

I've not heard anything about this from customers or seen it myself. If I get a PSTN call to my mobile phone when I'm in a Teams call the Teams call continues until i answer the PSTN mobile call. If I answer the mobile PSTN call my Teams call will be put on hold but not disconnected.

  • John_S2145's avatar
    John_S2145
    Copper Contributor
    Nov 14, 2019

    LinusCansby  Hi Linus, Many thanks for the response, in the main it is user on a Teams Call (Con Call as well) via 3g/4g network. Call comes in via standard call or mobile network and teams call drops. 

    No wifi used. happens on Android and IOS

     

    • LinusCansby's avatar
      LinusCansby
      MVP
      Nov 14, 2019

      Hi,

       

      Can you try to connect your phone to WiFi and start a Teams call, then try to do a PSTN call to the same phone. I've seen problems with 3G/4G data connection dropping when answering/making a mobile call.

      • John_S2145's avatar
        John_S2145
        Copper Contributor
        Nov 18, 2019

        Hi LinusCansby , Many thanks indeed I will check this out apologies for the delay in responding.

         

        Thanks

        John

         

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