Forum Discussion
Teams meeting link formatting
We have a strange issue;
When we use Outlook with the Teams add-in and create a New Teams Meeting and send this out the meeting mail format is just fine with the clickable Join Microsoft Teams Meeting link.
But when we use the Teams application and use Calendar and schedule a new meeting and send it out the meeting mail format is getting wrong. Everybody receives something like;
Join Microsoft Teams Meeting Link (plain text) with a URL appended <https://teams.microsoft.com/l/meetup-join/19%3ameeting_GUID40thread.v2/0?context=%GUID>
I found this post that describes the same problem but we have the problem sending from Teams instead of Outlook https://ucmart.uk/2019/01/14/microsoft-teams-outlook-meeting-add-in-formatting-issue/
I also analyzed the message headers and both headers are the same and travel the same mail path.
Also Outlook is configured for HTML formatting.
6 Replies
fatshark_2k We had the same issue that was only affecting a small sub set of users. We finally pinpointed the issue and resolved it so hopefully this may help others.
For us, it was related to an Office Policy that someone created for testing purposes. They applied to an O365 group of about 10 users (few members of IT). When we looked in the policies prior there was nothing as they had applied the policy, applied some of the recommendations, and later deleted the policy. Although the policy was deleted the setting were still applied to these users M365 apps and thus causing the Meeting link formatting issue. Also, it was causing these users issue with the FindTime add-in and presenting them with an error that it 'could not insert find time where cursor was'.
If you login to https://config.office.com/officeSettings/officePolicies, you can see if any policies exist. In our case none did but we were able to create a new one and apply to the same group.
When we did this, it brought back all the prior security recommendations that were applied.
We went through each one and told it to revoke the setting, thus having no policies applied.
Once the workstations synced, the users had to close all Office apps, relaunch and it fixed both the Teams meeting add-in formatting and the FindTime issue.
Hopefully this is helpful to others.
- Thanks for sharing @DougBarley
fatshark_2k Hi, still no response? I wonder what could've caused this, I'm having the same issue, but don't remember any change made before it happened...
MajkaEm Nope, as stated. Gave up and instructed users
- Unfortunately no. Eventually gave up and instruct users to use Outlook
