Forum Discussion

PJSykes's avatar
PJSykes
Copper Contributor
May 04, 2021

Teams keeps hijacking FaceTime

This problem has been raised by several other people in several other forums but hasn't been fixed yet, so I'm raising it again: I am a Mac user who needs to make outgoing calls using FaceTime. I also am required by some clients to use teams. EVERY TIME I launch Teams it hijacks my FaceTime settings to make Teams the default setting for outgoing calls. I change the setting, Teams changes it back. I reinstall Teams, it makes no difference. This waste of my time is for "productivity" software? What a joke. Please advise on a permanent fix.

microsoft teams

2 Replies

  • Laydigg's avatar
    Laydigg
    Copper Contributor
    Jun 13, 2026

    I have the same problem. I got it to stop doing it once, and now it just started again. None of the online instructions and how to stop this are up-to-date. There needs to be a clear and easy option to not integrate teams into your phone’s calling and FaceTime features. I only use the Teams app for work, and it not only inserts itself into my personal Phone contacts it removes the option to make a video call with FaceTime. It did not ask permission to do any of that and the only way to solve it seems to be remove the Teams app from the phone completely.