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acana79's avatar
acana79
Brass Contributor
Nov 01, 2021
Solved

Teams keep logging me out and/or crashes

Hi,   After the latest automatic update of Teams, my application is completely failing. It keeps logging me out and freezes/crashes, and restarts.  Then it repeats the whole thing over again. I've...
microsoft teams
  • acana79's avatar
    acana79
    Nov 02, 2021

    I have a solution:

    1. Uninstall Teams
    2. Under Settings -> Accounts -> Access work of school, remove all accounts
    3. Navigate to %appdata%\Microsoft\teams and remove the teams folder
    4. Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and remove the NGC folder. 
      Note: If you can’t remove certain files, right-click on the NGC folder and rename it.
    5. Restart Windows
    6. You may need to recreate a Windows Hello PIN (if you want to use that feature)
    7. Reinstall Teams
    8. Reconnect your work or school accounts
    9. Restart Windows again and make sure the error 80090016 is solved

    This worked for me (so far). Should the error return I'll keep you updated.

    BR,

    Andreas

acana79's avatar
acana79
Brass Contributor
Nov 02, 2021
Great. It's the !"%##% TPM that fails. I have just troubleshooted why I got BSD twice a day and when I finally identified the issue being the AMD implementation of TPM to their Threadripper CPU (disabled it and used ASUS add-in card instead), Teams now crashes constantly and upon trying to reset account etc on Windows I get more Error code - 80090016 messages....
acana79's avatar
acana79
Brass Contributor
Nov 02, 2021

I have a solution:

  1. Uninstall Teams
  2. Under Settings -> Accounts -> Access work of school, remove all accounts
  3. Navigate to %appdata%\Microsoft\teams and remove the teams folder
  4. Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and remove the NGC folder. 
    Note: If you can’t remove certain files, right-click on the NGC folder and rename it.
  5. Restart Windows
  6. You may need to recreate a Windows Hello PIN (if you want to use that feature)
  7. Reinstall Teams
  8. Reconnect your work or school accounts
  9. Restart Windows again and make sure the error 80090016 is solved

This worked for me (so far). Should the error return I'll keep you updated.

BR,

Andreas

  • JTVan4040's avatar
    JTVan4040
    Copper Contributor
    Dec 09, 2022

    acana79 

     

    Hello

    I have a similar problem that just appeared after last Windows Update on my Dell Latitude 5591 intel, Windows 11.

    It seems when my machine goes into sleep or something I get prompted to login to Teams again.

    I choose the account and it fails gives me an 80090030.  The only way to remedy is to uninstall and re-install teams.  This is a big problem - the company uses teams as its communication system.

     

    Also, After the last WIndows update I could not boot my Dell Lattitude - said something about TPM or TPU not available - have to press F1 to continue.

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