Forum Discussion
acana79
Nov 01, 2021Brass Contributor
Teams keep logging me out and/or crashes
Hi, After the latest automatic update of Teams, my application is completely failing. It keeps logging me out and freezes/crashes, and restarts. Then it repeats the whole thing over again. I've...
- Nov 02, 2021
I have a solution:
- Uninstall Teams
- Under Settings -> Accounts -> Access work of school, remove all accounts
- Navigate to %appdata%\Microsoft\teams and remove the teams folder
- Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and remove the NGC folder.
Note: If you can’t remove certain files, right-click on the NGC folder and rename it. - Restart Windows
- You may need to recreate a Windows Hello PIN (if you want to use that feature)
- Reinstall Teams
- Reconnect your work or school accounts
- Restart Windows again and make sure the error 80090016 is solved
This worked for me (so far). Should the error return I'll keep you updated.
BR,Andreas
ThereseSolimeno
Nov 01, 2021Former Employee
acana79 Let's see if any of our experts can assist:
Nov 01, 2021
Hi, could be that you have more than one account added in the Windows account settings and the app is trying with the wrong one. Disconnect any additional accounts there.
Also try this (copy/paste)
https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostart
Also try this (copy/paste)
https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostart