Forum Discussion
Casper73
Sep 08, 2020Copper Contributor
Teams invitation, from Teams app vs Calendar forward
Hi We have a Poly Studio X50 (3.2), running with the native Teams Client. When we invite our dedicated teams user for the X50 from the Teams App (desktop or mobile), the it show fine on the X50 a...
Pavel Yurevich
Apr 29, 2021Former Employee
Do you mind telling me the Outlook version you are using? I don't see Cromer D in MSFT contacts for some reason, so I cannot reach out to them.
SteveKlassen
Apr 30, 2021Brass Contributor
- SteveKlassenFeb 22, 2022Brass Contributor
It did get resolved for me in an Outlook update. This was an issue with Outlook stripping the meeting details.
Perhaps reinstall outlook?
- MajorOlumoFeb 22, 2022Copper ContributorI am still facing this same issue
- SteveKlassenAug 19, 2021Brass ContributorI can confirm it works... we have the exact same setup.
First question... what license are you using for the Dedicated Room Mailbox? We use an Intune license, and F3 license to save on cost.
Yes, our X50 has the latest firmware. Our only issue right now is when we forward an invite that was sent to a personal email, to the boardroom, outlook again breaks the join info. Microsoft had fixed it, but it is broken again. If you forward the invite via the outlook web access though, that works. But we've never had an issue joining an external meeting where it was sent directly to the boardroom. If you want... I can send you a test meeting invite to your boardroom, and you can send a test meeting invite to my boardroom if you want to test it out. If you want to do this... I suggest you set up a temporary email address and redirect it to the real boardroom email address so that you don't give your real boardroom address to the forum trolls. - ITatWorkAug 19, 2021Copper ContributorWe're still experiencing an issue that appears related - Teams mode on a Poly X50, X50 has its own dedicated Room mailbox to which meeting invitations are sent. Meeting invitations within the Tenant work, meeting invitations from external tenants appear on the X50 but cannot be joined. X50 is running latest firmware and latest Teams application?
- SteveKlassenAug 09, 2021Brass Contributor
IanSchivas Yes. This issue was identified by Microsoft as an issue with Outlook forwarding the Teams invitations. Microsoft has resolved this in a recent update to outlook.
- IanSchivasAug 04, 2021Copper ContributorHi - We are having the same issue.
Has there been any solution for this?
Thanks,
Ian