Forum Discussion
Teams invitation, from Teams app vs Calendar forward
Hi We have a Poly Studio X50 (3.2), running with the native Teams Client. When we invite our dedicated teams user for the X50 from the Teams App (desktop or mobile), the it show fine on the X50 a...
I don't have all the information that you have provided neither was I on any calls with support. Pardon my ignorance, I am coming in here fresh.
1. Outlook is an aggregate word. I am tracking an issue with an Outlook web client only right now. If you were experiencing the same issue on MacOS, I would need to know that and I might need to talk to different people on our side.
2 & 3. We haven't updated Teams app on collaboration bars in 3 months. I personally worked on resolving some "no Join button" issues that will be included in the next release, but I am not sure if we fixed your use case. I hope we did. Our next update is at the end of March, so hopefully you will have a solution then.
I will do some testing tomorrow and will update the thread with my findings.
1. Outlook is an aggregate word. I am tracking an issue with an Outlook web client only right now. If you were experiencing the same issue on MacOS, I would need to know that and I might need to talk to different people on our side.
2 & 3. We haven't updated Teams app on collaboration bars in 3 months. I personally worked on resolving some "no Join button" issues that will be included in the next release, but I am not sure if we fixed your use case. I hope we did. Our next update is at the end of March, so hopefully you will have a solution then.
I will do some testing tomorrow and will update the thread with my findings.
I might be taking you wrong, and if I am, forgive me, but it sounds like you are being a bit defensive and I didn't say that you were on the call or that you were part of my case.
Regarding outlook, specifically we are speaking of Microsoft Outlook for windows, downloaded from portal.office.com, when you have a Microsoft Office 365 Business Standard License.
During the course of my open ticket # 23769867, we also used the outlook web client on windows, in the New Microsoft Edge to test with.
Here's the history.
1) We have one of the many TEAMS approved devices that are used in boardrooms. The unit we use is called a Poly Studio X50.
2) The issue is that when someone gets a meeting invite from an external party... and they want to take the meeting in the meeting room, they forward the invite to the meeting room, and then they go to the meeting room. In the meeting room, the meeting shows up, but the join button is missing, and just like you said, it was missing the metadata.
3) This issue can be replicated in the outlook web client too, where the button is missing there as well.
Those are the details of the issue.
Regarding outlook, specifically we are speaking of Microsoft Outlook for windows, downloaded from portal.office.com, when you have a Microsoft Office 365 Business Standard License.
During the course of my open ticket # 23769867, we also used the outlook web client on windows, in the New Microsoft Edge to test with.
Here's the history.
1) We have one of the many TEAMS approved devices that are used in boardrooms. The unit we use is called a Poly Studio X50.
2) The issue is that when someone gets a meeting invite from an external party... and they want to take the meeting in the meeting room, they forward the invite to the meeting room, and then they go to the meeting room. In the meeting room, the meeting shows up, but the join button is missing, and just like you said, it was missing the metadata.
3) This issue can be replicated in the outlook web client too, where the button is missing there as well.
Those are the details of the issue.
- The background info here is really helpful information, thanks. I will get back to this thread after I look into it.
- Pavel, I am the owner of Microsoft Case # 23769867, and Microsoft Case # 24450109. I Steve Klassen, authorize you Pavel Yurevich, to have access to both of these cases, to use at your discretion in the pursuit of solving this issue.
Pavel Yurevich Hello, has there been any updated or fix on this issue ? we have recently deployed a poly x50 and are experiencing the exact same issue as detailed above.
Everything works fine apart from when an external meeting is forwarded internally to the poly/room mailbox. There is no join button.
I've spent a lot of money on a solution that doesnt work.
- Hey all, sorry I have been MIA. I have tested this experience and chatted with a few people who have been looking at similar issues. We have fixed a few cases when Join buttons are missing when invites come from Outlook (changes are in the next release that is in process of rolling out), but I don't believe the every case (including the forwarding issue) has been addressed. I have added a work item on our side to mitigate it in the next quarter, which means another few months of waiting. I am sorry to be a bearer of bad news, but it is not a simple fix.