Forum Discussion
Teams Internal user getting "Due to org policy changes this chat is no longer available."
I have an internal user attempting to message another internal user but they are getting the message "Due to org policy changes this chat is no longer available. Continue with Skype for Business". Th...
Did anything else ever come of this? I am now having this exact issue.
RadeMM - when you say "contact Microsoft Support" - how did you engage them for this topic exactly? Thanks!
RadeMM - when you say "contact Microsoft Support" - how did you engage them for this topic exactly? Thanks!
There are two things to do and see if it clears things up.
1) if for the individual user you will shut down teams through task manager if needed, then navigate to folder %appdata%\Microsoft\Teams. This is where cache is stored and you can delete the whole teams folder (or rename) and when you start teams up it will recreate the folder.
2) make the whole org your coexistence and upgrade settings Teams Only
https://docs.microsoft.com/en-us/microsoftteams/setting-your-coexistence-and-upgrade-settings