Forum Discussion
Teams Internal user getting "Due to org policy changes this chat is no longer available."
UPDATE: I am in contact with Microsoft regarding the issue. They tried everything I already had tried following advices in other threads that I discovered with a similar issue. They acknowledged the issue and they are working on a fix.
Hi Guys,
I posted the fix for this issue with screenies on our website some time ago if you need help with this - the important thing is to WAIT after the steps have been carried out, this seems odd but trust me these changes DO NOT roll out immediately but they do eventually
https://www.777networks.co.uk/due-to-org-policy-changes-this-chat-is-no-longer-available/
Hope this helps
Simon
There are two things to do and see if it clears things up.
1) if for the individual user you will shut down teams through task manager if needed, then navigate to folder %appdata%\Microsoft\Teams. This is where cache is stored and you can delete the whole teams folder (or rename) and when you start teams up it will recreate the folder.
2) make the whole org your coexistence and upgrade settings Teams Only
https://docs.microsoft.com/en-us/microsoftteams/setting-your-coexistence-and-upgrade-settings
- For posterity, all my team members were on the trial license, so it could have played a role in the problem. But now the problem is solved.
Hey there. Thanks for reminding me.
On Monday Microsoft resolved the issue, as they say, on the backend. So nothing that I could do could help. I changed no setting, but on Monday I got a message from Microsoft Support to log-out and log-in again and that the problem is resolved.
I recommend that you contact Microsoft support and they should be able to help you.
My problem has to do with licensing. I was using the trial license for the some of my users and an Office365 basic license for others. The ones using the trial had to be assigned a 365 basic for their Teams to function. antonispgs
- Hello,
Have you had any news on that one? Me and another org are in teams only mode but used to be on skype for business before due to our VOID provider using it. Now we are both migrated to Teams. Everything is carried out properly, checked to see via powershell (all users in both orgs are teams only), no issues connecting to other external users, no issues with the telephony. However, chatting between us is problematic. They can message me on teams (they see no skype icon), i see the messages but i get this error so i can't really interact with them. However, it appears like teams wants to redirect me to the previous skype for business thread to continue the conversation. On my mobile teams app, everything is fine so I am pretty sure it is not an issue with the tenancies. - Appreciate the update 👍 Have a nice weekend!
