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SteMagoo's avatar
SteMagoo
Copper Contributor
Jun 29, 2020

Teams Installation Error CAA90007

Installed Teams on my sisters laptop and was working fine but no teams meeting available in outlook.  uninstalled Teams and re-installed as administrator and now when trying to install, it gets to the log in page, i enter her details and it comes back with something went wrong, a CAA90007 error and the message that the URL is too long?  google is throwing back nothing for this error code.

 

Thought it may have been because i uninstalled it then reinstalled it so tried a fresh install on her other laptop and got the exact same error message on it.  i also tried loggin on with my own log in and got the same message. Any ideas?

 

Thanks

microsoft teams
  • ThereseSolimeno's avatar
    ThereseSolimeno
    Icon for Microsoft rankMicrosoft
    Jun 30, 2020

    Hello SteMagoo   When I search this topic on Bing I see a lot of articles and docs that might be of assistance to you.  Have you done that?  Sometimes a customers' issue is so specific it's better to have them refer to the public sources first before directing them to tech support.

    • SteMagoo's avatar
      SteMagoo
      Copper Contributor
      Jun 30, 2020

      HiThereseSolimeno thanks for and I appreciate the reply. I have binged the error code as you suggested and cannot find any references or articles describing the problem I am currently having? have you actually clicked on the results it returned? ive read 4 or 5 in detail now and the problems are not similar to the specific one I am describing. 

      • ThereseSolimeno's avatar
        ThereseSolimeno
        Icon for Microsoft rankMicrosoft
        Jun 30, 2020

        Hi, again SteMagoo  Our first inclination is to see if the existing resources online can help our users.  If not, we can see what other suggestions the community has, but I would also refer you to our tech support site at answers.microsoft.com for personalized assistance.

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