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KristyJordan's avatar
KristyJordan
Copper Contributor
Jan 29, 2025

Teams icon missing from app

My Teams icon on the left hand side is missing in desktop, mobile and web versions.

Version
The client version is 1415/25010620410.
Early Access
throughTargeted release

How do I resolve this issue? Can I go back to a non Early Access version?

microsoft teams

3 Replies

  • jperlman1149's avatar
    jperlman1149
    Copper Contributor
    May 24, 2025

    Looks like you're using the new "Combined" view of Chats and Channels.

    You can go to Settings > Chats and Channels and change the "Viewing chats, teams and channels" to "Separate".

     

    • Frankk1corp's avatar
      Frankk1corp
      Copper Contributor
      May 07, 2025

      Same issue h ere, Teams icon has disapeared. I was unable to access Meeting Minutes the usual way via the Teams icon. Solution was to use Channels then I could see my Channels and meeting minutes. Have tried secveral suggestions but none worked. My main tech guy suggested the following:

      OK, it looks like you have a machine/credentials issue. The steps in the following post seems to resolve the issue.

      https://answers.microsoft.com/en-us/msteams/forum/all/my-in-teams-teams-icon-disappeared/8711a140-fa87-43ba-be55-abb45d4f1fee

      1. Quit Teams, open task manager and end Teams background process, try rebooting your device and use the New Teams app again.
      2. Check to be sure your Team is not hidden and follow the steps in the link to unhide team/channel; https://support.microsoft.com/office/91a37043-acea-49b0-9dfc-aec37b2e92b8
      3. Clear the Teams App cache and delete the files for your device with steps in the link; https://learn.microsoft.com/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
      4. Clear Microsoft Teams credentials on your windows device; Open the Control Panel app > select Credential Manager > Click Windows Credentials > Click the drop-down arrow for all Teams items under Common Credentials > Click Remove for each Microsoft Teams credential.
      5. Try using the web version as a work around on your desktop open a web browser (chrome/edge) and go to https://teams.microsoft.com/
      6. Switch back to the classic Teams from the new Teams : Go to Settings and more at the upper-right of Teams. > Turn off the New Teams toggle.

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