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Woestijnrat's avatar
Woestijnrat
Copper Contributor
Feb 25, 2021

Teams headset test okay not working in call

Hi,

 

I have problems with using my headset in Teams. When I select the appropiate device and start a test conversation, both speaker and microphone work fine.

 

However if I start a real conversation, I cannot hear the other nor can the other hear me. The problem persists after restarting Teams and even after a full system restart.

 

Any suggestions?

 

Thanks for your time!

Headset
TEAM CLIENT
  • MikeKnut's avatar
    MikeKnut
    Copper Contributor
    Mar 06, 2023
    I'm having this same issue with a SteelSeries Arctis Nova 7 wireless, sound works fine for everything, and I can record fine from a Teams test call (via device settings) but once I'm in a real call the mic no longer functions.
    • steves10's avatar
      steves10
      Copper Contributor
      Jun 07, 2023
      HI MikeKnut -- I see your comment is much more current than the original post... wondering if you were able to solve this? I'm having a similar problem.
      • MikeKnut's avatar
        MikeKnut
        Copper Contributor
        Jun 07, 2023

        steves10 

        So after a LOT of wasted time, I'm fairly sure the issues lie with enumeration security settings and bluetooth on my system (corporate owned). I quite trying to connect the headset with Bluetooth and instead used the USB A -> USB C adapter cable and plugged my dongle into it, after authenticating the headset would be recognized and work normal in all apps.  

  • steves10's avatar
    steves10
    Copper Contributor
    Jun 07, 2023

    Woestijnrat have you been able to solve this? I've had a really hard time getting my Shokz headphones to operate properly with a new work PC. I do a test call within Teams, and it works fine... but when I do a real call on Teams, the other person can hear me, but I can't hear anyone.

     

    Would know what you did to solve this (if you have).

     

    Thanks!

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