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Nick_Peterson's avatar
Nick_Peterson
Copper Contributor
Apr 13, 2020
Solved

Teams Guest Drop Down Missing in App

I was invited to a Microsoft team as a guest and am able to open the invite with the email that was sent. When I open the invite using the app my Teams does not open up the Team. When I select open i...
User Interface
  • ahmedokasha1999's avatar
    ahmedokasha1999
    Aug 14, 2020
    My team leader removed me and re-invited me to the team while my account was logged on the desktop software.
    And the issue was fixed.
mireczatko's avatar
mireczatko
Copper Contributor
Mar 05, 2021

same problem here, I need to logout and login via email invitation to desktop application, to see "tennants dropdown" again. Then anytime I switch to other tennant using the dropdown (the other tennant is my default), it disapperars and I am not able to switch again.

  • kieronlanning's avatar
    kieronlanning
    Copper Contributor
    Jul 29, 2021

    Anyone solved this without making it the clients problem? I've got this issue with three different clients.

     

    Four are fine, three are borked.

    • Raidennn's avatar
      Raidennn
      Copper Contributor
      Mar 23, 2022
      Hi kieronlanning,

      I have not solved this without making it a client issue yet. I would like to know if there is a solution however!

      Until then, I am performing these steps:

      1. Invite guest from another tenant
      2. Guest accepts invitation
      3. Guest has 2+ tenants in the Tenant dropdown of Teams (top right)
      4. Guest does not see my tenant show up in their Teams.

      Permanent fix (client's problem), Ask the client to:
      1. Close teams
      2. Start>run> %appdata%/Microsoft/Teams > Clear all data in this folder
      3. Re-open teams, and see if the Tenant (Guest) appears.

      If anyone knows a solution without involving the client, please chime in!
      • Raidennnn's avatar
        Raidennnn
        Copper Contributor
        Aug 07, 2023

        Well, this "Permanent fix" worked for at least 99% of my users...
        I now have a 1% user who is a member of 3 organizations, but he does not see any of the "Other organizations you collaborate with" in his Teams clients regardless of what we try!

        I tried all of the troubleshooting steps listed in this topic https://answers.microsoft.com/en-us/msteams/forum/all/external-orgs-missing-in-teams/b4f1d46a-d48d-43a5-8a1b-997aa0fc49a6

        Teams Tenant switcher does not show any other organizations for him. He has an option to "Manage Account" from Teams dropdown, but none of the other orgs show up in Teams.

        This is the only user who has this problem. 

        Edit 8/21/23: After waiting over the weekend (3-4 days), the user had his tenant selection appear in Teams client.  I suspect it was due to the system propagating changes. 

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