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Teams Group Chat for Help Desk Support
We would like to set up a chat group for our help desk so any user could chat with them at any time. I don't think Teams has this functionality, or maybe I'm missing something or maybe there is an t...
- To my knowledge, there is not a built-in way Today in Teams to cover the user case you have in place
Hi Steve,
If you are looking for a way that employees can contact support, via their teams client, then we have a few products that create the channel to support, monitor everything, and provide routing to agents. Our app, Instant Chime V5, can also provide some chat workflow and FAQS\AI assistance for self service.
If you are still looking for something, then you can take a look at some screen shots\demos here: https://www.chimev5.com/
Peyton
If you are looking for a way that employees can contact support, via their teams client, then we have a few products that create the channel to support, monitor everything, and provide routing to agents. Our app, Instant Chime V5, can also provide some chat workflow and FAQS\AI assistance for self service.
If you are still looking for something, then you can take a look at some screen shots\demos here: https://www.chimev5.com/
Peyton