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JBN_1202's avatar
JBN_1202
Copper Contributor
Sep 04, 2020

Teams free, You do not have access to "Organization Name"

Hello,

we use the free version of Microsoft Teams.

About 410 members and it worked without any problems until around 08/16/2020

Problem:

When I invite a new member, via email or link, and they want to connect to the organization, they get the following error message:

You do not have access to "Organization Name"

Does anyone know a solution or a solution to this problem?

Thank you in advance.
teams free

8 Replies

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    Sep 04, 2020

    JBN_1202 Hello, can you have the guest users try to accept/connect to your org. using a InPrivate/Incognito windows as it could be a cache related issue with mixed credentials.

     

    In case that doesn't work maybe you need to delete them from the Teams free org. https://portal.azure.com  (Azure AD and Azure AD bin) and then re-invite them.

    • JBN_1202's avatar
      JBN_1202
      Copper Contributor
      Sep 07, 2020

      ChristianBergstrom

      Many thanks for your response.

Unfortunately that didn't work.
Logging with incognito mode brought the same error message.

Deleting and reloading was also unsuccessful.

Do you have any other ideas?

       

      • ChristianBergstrom's avatar
        ChristianBergstrom
        Silver Contributor
        Sep 07, 2020

        JBN_1202 Hi, I didn't understand if you tried this as well?

         

        In case that doesn't work maybe you need to delete them (the user accounts) from the Teams free org. https://portal.azure.com/  (Azure AD and Azure AD bin) and then re-invite them (from the Team).

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