Forum Discussion

GiulianoIT's avatar
GiulianoIT
Copper Contributor
Jul 18, 2024

Teams forwarding calls coming from specific group

Hi friends,

I would like to forward my calls to a voicemail in Teams coming from a specific group of users and not from every caller. They are internal users and group would be a Microsoft365 group.

 

Is it possible?

 

Thanks

"Microsoft Teams"
  • muhammad_kekereekun's avatar
    muhammad_kekereekun
    Jul 18, 2024

    Unfortunately, Microsoft Teams doesn't currently offer a built-in feature to selectively forward calls to voicemail based on caller groups.
    While you can forward all calls to voicemail or set up call forwarding based on specific conditions (like unanswered calls or busy status), there's no direct way to specify forwarding based on the caller's membership in a particular group.

     

    Kindly confirm if this information proves useful to you. 

     

    Thanks. 

  • muhammad_kekereekun's avatar
    muhammad_kekereekun
    Iron Contributor
    Jul 18, 2024
    For me to be able to understand the scenario, I would like to confirm the following information:
    - Are you using call queue or auto-attendant?
    - If the users are in a call queue or auto-attendant, then are calls from the call queue or auto-attendant redirected to voicemail if no one picks the call?
    - Is the M365 group added to the call queue or auto-attendant to receive voicemail?
    - Are users receiving the voicemail in their inbox for one-on-one calls?

    I look forward to your response.
    • GiulianoIT's avatar
      GiulianoIT
      Copper Contributor
      Jul 18, 2024

      Hi muhammad_kekereekun ,

      Thanks for your reply.

       

      There are no Call queue or auto-attendant involved. It's just for any calls coming to my Teams.

      For instance, when some from my tenant/directory selects my account to make an audio/video call.

       

      There is the option to forward all the calls to a voicemail like this screenshot:

      However, I don't seem to be able to select a group of users (or numbers) where this option can be applied to.

       

      My intention is to block most of the calls during a certain time frame, except for a small target of user who have to call me all the time.

       

      Hope it makes sense 🙂

       

      Thanks

      • muhammad_kekereekun's avatar
        muhammad_kekereekun
        Iron Contributor
        Jul 18, 2024

        Unfortunately, Microsoft Teams doesn't currently offer a built-in feature to selectively forward calls to voicemail based on caller groups.
        While you can forward all calls to voicemail or set up call forwarding based on specific conditions (like unanswered calls or busy status), there's no direct way to specify forwarding based on the caller's membership in a particular group.

         

        Kindly confirm if this information proves useful to you. 

         

        Thanks. 

Resources