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plmcgrn
Copper Contributor
Jan 26, 2024

Teams fails to delete chats

When attempting to delete a chat from my chats view, I get a generic error

We couldn't delete your chat. Try again later.

 

When debugging in the Edge developer console, it appears that the Teams API is throwing a 5xx http response error.  I am unable to delete any chats from my Recents due to this.  

It appears to call this API

https://teams.microsoft.com/api/chatsvc/amer/v1/users/ME/conversations/[redacted]%40thread.v2/properties?name=clearHistoryTime

For some chats the API throws a 503 Service Unavailable, and in others, it throws a generic 500 Internal Server error.  I'm guessing these responses are the result of generic server-side error handling, but I still have no recourse to actually delete these chats...

            <div id='message'>
                <h2>Our services aren't available right now</h2>
                <p>We're working to restore all services as soon as possible. Please check back soon.</p>
            </div>
            <div id='errorref'>
                <span>Ref A: F15FA1E5394D451B96735AE63B9000C8 Ref B: TEB31EDGE0115 Ref C: 2024-01-26T18:35:39Z</span>
            </div>

 

This is all within Microsoft Edge running the Classic interface, and there's no need to ask me to clear app caches, reinstall, or switch to "New Teams".  It's an API failure, not an app failure.  FWIW, New Teams won't even load fully in Edge for me, but I don't debug beta software unless forced to.

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