Forum Discussion
Teams external messages not connecting - connecting with Skype
I have an annoying problem, which prevents me from communicating with my clients: 1. I look for an external user from my Teams client. 2. The chat initially comes up with the correct person, bu...
JCapozzi Hello, organizations can have different settings which will affect how and if it will work. I recommend these two articles for guidance as how your own and the other organizations settings should be set up for federated (external) chat to function.
https://docs.microsoft.com/en-us/microsoftteams/manage-external-access
https://docs.microsoft.com/en-us/microsoftteams/coexistence-chat-calls-presence