Forum Discussion
Teams external chat not working after upgrade
Sure, I was focusing on this part
If I press the link on "here", it opens a new teams chat window, this time with the skype for business logo
I would do the following to make sure it works
1.) Ensure, through Powershell that both of your users are 100% Teams only on the back end
https://docs.microsoft.com/en-us/powershell/module/skype/grant-csteamsupgradepolicy?view=skype-ps
You would use something like this
PS C:\> Grant-CsTeamsUpgradePolicy -PolicyName UpgradeToTeams -Identity mike@contoso.com
2.) Check it and make sure you are both on your respective lists in your tenant
Get-CSOnlineUser | select UserPrincipalName, teamsupgrade*
3.) Start a completely new chat with the other person
That 'ought' to fix it, may take a few hours to propagation and you may have to check back a few times in a 24 hour period, but from my experience of this issue, it should help to fix it. If it doesn't you can go down the routes of clearing the cache or re-installing the client
It is well known doing the upgrade in the TAC doesn't always have the desired effect and so falling back on the shell to re-propagate fixes a lot of it
Let me know how you get on
Best, Chris
Contact your administrator and ask them to ensure you are set to Teams Only mode. Once done, check with the people that you are communicating with that they are on Teams Only mode too - the presence of the Skype for Business Logo suggests they aren't
When you are both on Teams only mode you should have a smooth experience in Teams like you did do previously with Skype for Business
Hope that answers your question!
Best, Chris
Thanks for your reply.
As I mentioned in the original post:
1) Upgrade to teams has been performed on both organizations, so "Teams only" mode is mandatory, right? In any case, please see attached print screens from the external access setting and the upgrade setting
2) On an iPad, it works fine... it's just on desktop and web that it doesn't
It must be something else
Thanks,
Bruno
Sure, I was focusing on this part
If I press the link on "here", it opens a new teams chat window, this time with the skype for business logo
I would do the following to make sure it works
1.) Ensure, through Powershell that both of your users are 100% Teams only on the back end
https://docs.microsoft.com/en-us/powershell/module/skype/grant-csteamsupgradepolicy?view=skype-ps
You would use something like this
PS C:\> Grant-CsTeamsUpgradePolicy -PolicyName UpgradeToTeams -Identity mike@contoso.com
2.) Check it and make sure you are both on your respective lists in your tenant
Get-CSOnlineUser | select UserPrincipalName, teamsupgrade*
3.) Start a completely new chat with the other person
That 'ought' to fix it, may take a few hours to propagation and you may have to check back a few times in a 24 hour period, but from my experience of this issue, it should help to fix it. If it doesn't you can go down the routes of clearing the cache or re-installing the client
It is well known doing the upgrade in the TAC doesn't always have the desired effect and so falling back on the shell to re-propagate fixes a lot of it
Let me know how you get on
Best, Chris- Thanks
Not sure I will be able to do that, especially on the other organization.
However, it still feels strange that it has something to do with the user when it works well on iPad, right?
