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Josiah_H's avatar
Josiah_H
Brass Contributor
Sep 24, 2020

Teams error "We ran into a problem. Reconnecting..."

We have a large number of users reporting that when they launch Teams or try to join a meeting in Teams they encounter an error message that states either "We ran into a problem. Try again in a few m...
microsoft teams
priyankak8's avatar
priyankak8
Copper Contributor
Jun 19, 2023

carolinatafalla 

My problem was sorted out when I changed my network provider. Initially I suspected the teams setup, then teams cache, poor network issues etc. I raised multiple incidents to the infra team in my org. However, once they asked me to connect to my mobile network. And that point of time, I realized that when my laptop is connected to my mobile network, MS Teams works fine. Then I complained to my ISP. They also observed the same. But could not resolve the issue. So ultimately I changed my network provider. And since last August I have never faced this issue. I guess, the bandwidth was the issue. Not sure if it may help you. But you can try connecting to other network to verify whether it works.

 

 

Regards,

Priyanka Khedekar

carolinatafalla's avatar
carolinatafalla
Copper Contributor
Jun 19, 2023

priyankak8 Thanks a lot for your message and tips! it saves me some valuable time in finding what's going on.. i will try to connect to another network and see. I did not have issues until today ( after using teams for quite sometime now) so i will check with the network provider .. have a nice day!

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