Forum Discussion
Teams error "We ran into a problem. Reconnecting..."
Has anyone heard from Microsoft with a real root cause analysis and an ETA on a fix?
I'm getting the "We ran into a problem. Reconnecting…" message regularly appearing at the top of a browser Teams session on a Chromebook which has direct Internet access. It occurs for both wired and wireless connectivity. While the message is on the screen I am still able to navigate around the Teams environment, compose and send messages, and I'm fairly sure I have had an active call (which was unaffected). This is mostly a cosmetic nuisance for me (the chat compose window shifts down and up when the message appears / disappears). But I am concerned that there may be a problem behind the scenes and it just may impact a call or a meeting one day.
I keep meaning to set up a network tap and grab a wireshark trace of it doing it - but I doubt anyone at Microsoft would be interested so it doesn't seem worth the effort.
Whilst I appreciate your suggestions, msconfig really doesn't help those of us using Teams in a pure browser environment on a non-Microsoft operating system.
In my case the issue is evident in Chrome on Chromebook.
The symptoms are odd - in one browser window I can be quite happily having a successfully bi-directional video Teams meeting and in another browser window, the document I am viewing/editing in Teams (on a second monitor) will shift downwards to show the error message at the top saying it cannot connect to Teams (some time later the document will shift back up when the error message goes away) - all the time my Teams meeting remains fully functional.
- i don't know much about chrome book 😞
But, you can do system restore if available
see you firewall rules (newly installed antivirus probably)
turn off VPN if there any
move from wi-fi to cellular data- Just to be clear, the 'Teams disconnected' error messages are not specific to operating on this or any other Chromebook. I've seen the same problem running Teams in browsers on other operating systems using different hardware.
My colleagues and I have also noticed over the last few weeks a new type of Teams disconnected issue - this time in multiparty video meetings. We're all distributed, so there is no commonality with the internet connections, LANs or firewalls, some are using Teams app on Windows 10, some are using Teams in browser on Windows 10 and some on Chromebook. Periodical, one of us will freeze in the eyes of everyone else. The frozen person can continue to see and hear the others. After a number of seconds, the frozen person's Teams session will identify an issue, fully disconnect from the Teams meeting and automatically reconnect - until it happens again.
PS. The same diverse group of users has no issues when using Zoom or Google in Meet in exactly the same type of meeting.