Forum Discussion
Teams error "We ran into a problem. Reconnecting..."
Josiah_H hi!
I´d tried all the suggestions in this conversation and the problem was still going on. What worked in my case was restarted the Wi-Fi modem and it works perfectly.
Hope this fworks for you!
- It worked for me. Wifi disconnect and reconnect method
- It worked for me. I did not reset the wifi router, but disconnect and reconnect the wifi of the PC and then it worked.
Thank you so much. Has anyone heard from Microsoft with a real root cause analysis and an ETA on a fix?
I'm getting the "We ran into a problem. Reconnecting…" message regularly appearing at the top of a browser Teams session on a Chromebook which has direct Internet access. It occurs for both wired and wireless connectivity. While the message is on the screen I am still able to navigate around the Teams environment, compose and send messages, and I'm fairly sure I have had an active call (which was unaffected). This is mostly a cosmetic nuisance for me (the chat compose window shifts down and up when the message appears / disappears). But I am concerned that there may be a problem behind the scenes and it just may impact a call or a meeting one day.
I keep meaning to set up a network tap and grab a wireshark trace of it doing it - but I doubt anyone at Microsoft would be interested so it doesn't seem worth the effort.
- open run and then type "msconfig" without quotes and now in that box select services. then select enable all and then apply . Restart device and you are good to go
Whilst I appreciate your suggestions, msconfig really doesn't help those of us using Teams in a pure browser environment on a non-Microsoft operating system.
In my case the issue is evident in Chrome on Chromebook.
The symptoms are odd - in one browser window I can be quite happily having a successfully bi-directional video Teams meeting and in another browser window, the document I am viewing/editing in Teams (on a second monitor) will shift downwards to show the error message at the top saying it cannot connect to Teams (some time later the document will shift back up when the error message goes away) - all the time my Teams meeting remains fully functional.
