Forum Discussion

Brass Contributor

Sep 24, 2020

Teams error "We ran into a problem. Reconnecting..."

We have a large number of users reporting that when they launch Teams or try to join a meeting in Teams they encounter an error message that states either "We ran into a problem. Try again in a few m...

microsoft teams

Amaan_Afsal

Copper Contributor

Feb 10, 2021

Josiah_H Hello, try right-clicking Teams on your desktop and go to properties then go to "Compatability" then tick "run this for another device" I actually don't know but it's similar to that, and after that take windows 8 or windows 7 after that restart teams. Hope it works.

Josiah_H

Brass Contributor

Feb 25, 2021

I appreciate the response. I have seen that same workaround posted on several tech forums like this one, but it does not help us understand the root-cause to this issue. We have several thousand end-users, and that workaround is something that should be addressed on the Microsoft level

MohamedAmr
Copper Contributor
Mar 13, 2021
Josiah_H
Sign out
Close the application from Task Manager
Delete folder "%appdata%\Microsoft\Teams"
Open the app
Sign in again
You are all set!
It worked for me
- DrSramic
  Copper Contributor
  Nov 11, 2022
  MohamedAmr I found this works one time, after restart I am back in the same situation.
- Harlan_A_Nelson
  Copper Contributor
  Sep 07, 2021
  MohamedAmr This is the best solution. If the error occurs after you reset your password, then only the first step may be needed. People can try each step one a time and test after each one. In my case it is a MS authentication problem. Your solution removes the token so it has to be regenerated. So any method to regenerate the token should work
- RickBorn
  Copper Contributor
  Apr 08, 2021
  MohamedAmr I am also having this issue and so far your suggestion has worked but the proof will be after a few days, thank you